FAQs

Welcome to our Frequently Asked Questions (FAQs) page!
We’ve gathered the most common questions to make your shopping experience smooth and stress-free.

1. Orders & Payments

Q1: What payment methods do you accept?

We accept all major credit and debit cards—Visa, MasterCard, American Express (AMEX), Discover, and JCB—securely processed via Stripe.
You can also pay using PayPal or PayPal Guest Checkout without needing an account.

Q2: Will I be charged any extra taxes or duties?

No. The price you see at checkout is the final price you pay. Charmelier does not charge any additional taxes or duties.

Q3: Can I modify or cancel my order after placing it?

Orders can be modified or canceled within 2 hours after placing them.
Please contact us immediately at support@charmelier.store or call (302) 272-7547.

2. Shipping

Q4: Do you offer free shipping?

Yes! Standard Shipping is FREE for all orders within the U.S.

Q5: Do you have express shipping?

Yes. Express Shipping is available for just $4.99 and typically delivers within 2–3 business days after your order is processed.

Q6: How long does standard shipping take?

Standard shipping usually delivers within 5–8 business days after your order is processed.

Q7: Do you ship internationally?

Currently, we only ship within the United States.

Q8: How can I track my order?

Once your order has shipped, you’ll receive a confirmation email with a tracking link to follow your package’s journey.

3. Returns & Refunds

Q9: What is your return window?

We accept returns within 14 days of delivery, as long as the items are unused, unworn, and in original packaging.

Q10: Are there items that cannot be returned?

Yes. For hygiene reasons, worn earrings, final-sale items, and gift cards are non-returnable.

Q11: How do I request a return?

Contact us at support@charmelier.store with your order number and reason for return.
We’ll guide you through the process and provide a return label if eligible.

Q12: How long will it take to receive my refund?

Refunds are processed 5–7 business days after we receive and inspect the returned item(s).

4. Products

Q13: Are your products hypoallergenic?

Most of our jewelry is crafted with nickel-free and hypoallergenic materials, suitable for sensitive skin.
Please check individual product descriptions for more details.

Q14: How should I care for my accessories?

We recommend:

  • Avoiding exposure to water, perfume, and harsh chemicals.

  • Storing pieces in a cool, dry place.

  • Gently wiping with a soft cloth after each use.

5. Customer Support

Q15: How can I contact customer service?

You can reach us via:
📧 Email: support@charmelier.store
📞 Phone: (302) 272-7547

Q16: What are your customer service hours?

Our team is available Monday–Saturday, 8:00 AM–5:00 PM.
We aim to respond to all inquiries within 24 business hours.

✨ Didn’t find your answer here? Contact us—we’re always happy to help!