Privacy Policy

At Charmelier, we value your trust and respect your privacy.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us.

By using our services, you agree to the terms outlined below.

1. Information We Collect

We may collect the following types of information to provide and improve our services:

a. Personal Information You Provide

  • Name, shipping and billing address

  • Email address and phone number

  • Payment details (processed securely by third-party payment providers)

  • Account login details (if you create an account with us)

b. Automatically Collected Information

  • Device and browser information

  • IP address and geolocation (for security and shipping purposes)

  • Pages you visit and actions you take on our website (for analytics and user experience improvement)

We do not knowingly collect personal information from children under 13.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders, including shipping and returns

  • Communicate with you about your orders, promotions, or policy updates

  • Personalize your shopping experience

  • Improve website performance, product offerings, and customer service

  • Detect and prevent fraud or unauthorized activities

3. How We Share Your Information

We only share your personal information with trusted third parties for essential services:

  • Payment processors (to securely process transactions)

  • Shipping carriers (to deliver your orders)

  • Analytics and marketing tools (to improve our website and promotions)

We do not sell, trade, or rent your personal information to any third party for monetary gain.

4. Cookies and Tracking Technologies

Charmelier uses cookies to:

  • Remember your preferences and improve website functionality

  • Provide personalized product recommendations

  • Analyze traffic and site performance

You can adjust your browser settings to disable cookies, but this may affect some website features.

5. Your Privacy Rights

If you are a resident of California, you have the right to:

  • Request access to the personal information we have about you

  • Request deletion of your personal information

  • Opt out of the sale of personal information (we currently do not sell data)

To exercise your rights, contact us at support@charmelier.store.

6. Data Security

We use industry-standard encryption and security measures to protect your information.
However, no online transmission or storage system is 100% secure. We encourage you to protect your login credentials.

7. Data Retention

We retain your personal information only as long as necessary to provide our services or comply with legal obligations.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third-party sites.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.
All updates will be posted on this page with a revised “Last updated” date.

10. Contact Us

For any questions or concerns about this Privacy Policy or your personal data, please contact us:

📧 Email: support@charmelier.store
📞 Phone: (302) 272-7547
📍 Address: [Street Address], [City], [State], USA

✨ Your trust means everything to us. At Charmelier, we are committed to protecting your privacy while bringing you elegant accessories you’ll love.